General FAQs

 Where is Second Look Xchange located?
We are based in Toronto, Ontario, Canada.
 
What products/service does Second Look Xchange offer?
We are an online curated consignment store for women's apparel and accessories. We offer free pickups from sellers of 10 items or more within the City of Toronto. Second Look Xchange takes care of the photography, marketing, and shipping of the items. 
 
When are items going to be available for purchase on the site?
We are currently working with a limited batch of sellers who will be providing pieces to be available for purchase in the near future. 
 
What will the quality of the items be like?
All items that we source will range from brand new with tags to gently used. Items that are heavily used or damaged will not be resold on our site.
 
How can I sell my unwanted items with Second Look Xchange?
We are currently testing our service with a small number of sellers before rolling out an official signup process. Please complete our intake form if you are interested in selling your unwanted items and we will contact you once we are ready to schedule pickups.
    
How will I get paid through the consignment program?
Our commission cost is 50% once the item is sold. Prices are set by us based on a qualitative and quantitative model measuring the item's quality, demand, and market price.
 
Where do you ship to?
Currently, we will only be shipping to addresses within Canada. Shipping rates and timing estimates will be available soon.
 
What is the return policy for items purchased on the store?
Items may be returned within 7 days of receiving the item and the return cost will need to be covered by the buyer. Please keep a copy of your shipping receipt when sending back items. Returned items will be checked for wear to ensure item is returned in original sold condition before issuing a refund.
Items can also be dropped off within 7 days of receipt at a location in Downtown Toronto. Please email connect@secondlookxchange.ca to coordinate drop off with subject header "Return Drop-Off"

 

Still curious? Send a message to us here and we will get back to you within 48 hours or less!